Return Policy
Returns & Refunds
At Studio Timeless, each piece is carefully selected and crafted to meet high standards of quality. If for any reason you are not fully satisfied with your order, we are here to assist you.
Return Eligibility
You may request a return within 30 days of receiving your order.
- Items must be unused, uninstalled, and in original condition
- Products must be returned in their original packaging
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
- Custom or made-to-order items
- Bulk or project-based orders
- Items that have been installed or used
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund depending on the situation.
Return Process
To initiate a return, please contact our support team with your order number and reason for return.
Once approved, you will receive return instructions. Items sent back without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a tracked shipping method
- Studio Timeless is not responsible for lost return shipments
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within a few business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We accept exchanges for unused items within 30 days of delivery. Please contact us to arrange an exchange.
Need Assistance
If you have any questions regarding returns, our team is available to assist you.
Studio Timeless
Email: support@studio-timeless.com
Phone: +1 (505) 405-0498
We typically respond within 24 hours.