Return & Refund Policy
Returns & Refunds
At Studio Timeless, each piece is carefully selected and crafted to meet high standards of quality. If for any reason you are not fully satisfied with your order, we are here to assist you.
Return Eligibility
You may request a return within 30 days of receiving your order.
- Items must be unused, uninstalled, and in original condition
- Products must be returned in their original packaging
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
- Custom or made-to-order items
- Bulk or project-based orders
- Items that have been installed or used
Order Cancellation
In stock items can be cancelled before they ship, with a full refund. Custom and made to order pieces (configurator plates, custom layouts, engraving, and finishes made by hand to order such as Unlacquered Antique Brass) go into production for you as soon as the order is placed and cannot be cancelled.
Damaged or Defective Items
If your order arrives damaged or a piece does not work, please email us within 48 hours of delivery with your order number, clear photos of the piece, the packaging and the shipping label, and a short video if something does not work.
Our team reviews them first, then arranges a replacement or a refund, depending on the case.
Return Process
To initiate a return, please contact our support team with your order number and reason for return.
Once approved, you will receive return instructions. Items sent back without prior approval may not be accepted.
Approved returns are shipped to:
Studio Timeless
1130 Ogletown Road, Suite 2, Dept. RA1
Newark, DE 19711
United States
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect. We do not provide prepaid return labels.
- We recommend using a tracked shipping method
- Studio Timeless is not responsible for lost return shipments
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within a few business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We accept exchanges for unused items within 30 days of delivery. Please contact us to arrange an exchange.
Need Assistance
If you have any questions regarding returns, our team is available to assist you.
Studio Timeless
Email: support@studio-timeless.com
Phone: (505) 600-6236
Live chat on our website
We typically respond within 24 hours.